Doulton water filters

World class ceramic water filters

Toll free in U.S.A and Canada
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Our Return Policy

Within 30 days of receiving your order, you may return any item for a full credit or refund under any of the following circumstances:

  • Item is in new condition, never used, with original packaging, accessories, manuals, instructions etc.
  • Incorrect or inoperative item was shipped
  • In no way a used water filter and or water treatment equipment may be returned. Damaged and or faulty components are replaced free of charge.

We'll also refund your shipping cost if your return is the result of our error. We're sorry, but we do not accept items returns more than 30 days after delivery. If item/s was received damaged please contact the carrier.

To return, simply mail back by first class post and or other carrier with delivery confirmation insuring proper packaging procedures for fragile items including the original receipt to:

19541 Cherry Hill Rd.
Southfield, MI 48076 USA

Please note:

  • If your return is not the result of our error, shipping costs, up to 25% special handling services (e.g. shipping on your account of preferred carrier), sanitizing used working water appliances (e.g. chiller, heating tank etc.), faucets and other services associated with your return will be deducted from the amount of the credit or refund.
  • Once your return has been received, a credit or refund will be issued within 7-10 business days and an e-mail confirmation will be sent.

If you have any questions regarding your return, please send e-mail to In your e-mail, include your order number and the reason for return (as in wrong item shipped).

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