Our commitment to You
DoultonUSA Hours of Operation
Monday-Friday; 9:00 AM – 5:00 PM Eastern Standard Time.
|Toll-free (in USA): 888-664-3336; other regions: 248-258-5500
Live Help: Visit www.doultonusa.com
19541 Cherry Hill Rd.
Southfield, MI 48076 USA
Free Shipping & Customer Care
DoultonUSA values your use, appreciation, and desire for healthy drinking water. Because of your commitment to DoultonUSA, we have made a commitment and policy to extend FREE SHIPPING FOR LIFE on Replacement Filters to those customers whom purchase a drinking water system from us directly. This policy includes only UPS and Priority Mail shipping services (excludes expedited), and does not include shipping to destinations outside of Continental USA (48 states).
Free Shipping is only one way in which we like to show our appreciation to our valued customers; as we will also pledge to assist your customer needs with our Customer Care Program. Our Referral Program is one aspect to Customer Care in which we invite you to be an integral part of. It is our belief that a company’s success is 100% dependent on the customer’s satisfaction and loyalty. In this program, our direct customers receive a
$ 20.00 rebate to be used toward a future purchase when they refer a friend or family member to purchase one of our Doulton drinking water systems. Simply make sure your friend or family presents us with your account name during their purchase. There is no signup required, no expiration date or limit on the amount of referral rebates you can receive. It is just our way of saying thank you for being a loyal customer.
We pride ourselves on the support we provide to our valued customers. Our Customer Care department is available to process and track all orders, as well as, answer any questions you may have about our product line, technical questions or need further assistance with your water needs. You will always hear “a live voice,” and never be transferred into an automated customer service system. For your ultimate convenience, we welcome you to use our Live Help feature on our web-site, for your Customer Care needs. Finally, if email is your preferred method of Customer Care, our dedicated staff will promptly reply to your email inquiries.
This customer-first philosophy is one of the many reasons why Doulton's product line has been successful for 180 years! Pure and simple.
Please let us know if you have any questions pertaining to our Free Shipping and Customer Care Policies and thanks again for choosing DoultonUSA.
Doulton and British Berkefeld brands water filters are manufactured
by: FICL - Newcastle-under-Lyme, United Kingdom.